Night Auditor (Residence Inn San Marcos)

Job Profile Summary:

The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability.  The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment.  Possess technical knowledge and aptitude.  Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

• Adhere to Platinum Management Services, LLC. and Brand specific standards.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
• Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
• Promote the property through goodwill, courtesy and a positive attitude.
• Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events.
• Be proficient in all front desk and guest service operations.
• Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens.
• Anticipate and address guests’ service needs, assist individuals with disabilities.
• Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
• Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner.
• Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence.
• Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached.
• Reconcile all charges to the ledger.
• Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards.
• Take each available opportunity to upsell hotel services, facilities and outlets.
• Enter wakeup calls accurately and immediately.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Report loss prevention/security of any guest reports or theft to management.
• Report and record accidents, injuries and unsafe work conditions to management.
• Coordinate with maintenance department on any guest reported or observed problems.
• Stock, the pantry/suite/gift shop: Assist with Breakfast setup
• Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

• Excellent verbal and communication skills required.
• Professional appearance and grooming must be adhered to at all times.  Uniforms must be worn according to Company and Brand standards.
• Proficient in English. Bi-lingual a plus.
• Ability to attend and complete job and Brand training.
• Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.
• Self-starter with effective leadership skills.
• Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc.
• Knowledge of basic accounting functions.
• Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
• Must be available to Work nights and a flexible schedule.
• Reliable and able to work alone.
• Have an outgoing personality.
• Maintain professionalism at all times.
• Stand for an extended period of time.
• Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Previous Front Desk experience in hospitality experience preferred.
• High School Diploma required; college degree a plus.